Terms of service

Terms & Conditions

Last updated: 5th January 2026

Welcome to Hygiene Zone. By accessing or using our website and purchasing products from us, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. About Us

Hygiene Zone is an online store that sells sanitary and hygiene products, including girls’ sanitary pads, through our Shopify-powered website.

2. Eligibility

By using this website, you confirm that:

  • You are legally allowed to make purchases under applicable laws, or
  • You are using the website under the supervision of a parent or legal guardian.

3. Products & Usage

  • All products sold are hygiene products intended for personal use only.
  • Product descriptions and images are provided for general information.
  • Results or comfort levels may vary from person to person.

4. Pricing & Payment

  • All prices are listed on the website and may change without notice.
  • Payments are processed securely through Shopify-approved payment gateways.
  • We are not responsible for payment issues caused by third-party providers.

5. Orders & Acceptance

  • Placing an order does not guarantee acceptance.
  • We reserve the right to cancel or refuse any order due to stock issues, pricing errors, or suspected misuse.

6. Shipping & Delivery

Delivery timelines may vary based on location and courier partners.
We are not responsible for delays caused by:

  • Courier services
  • Natural events
  • Public holidays or unforeseen circumstances

Please refer to our Shipping Policy for detailed information.

7. No Return & Refund Policy

Due to the hygiene-sensitive nature of our products, all sales are final.
We do not accept returns or provide refunds.
Replacement is only offered for damaged or incorrect items (as per our Replacement Policy).

8. Intellectual Property

All content on this site—including images, logos, text, graphics, videos, and layouts—is the exclusive property of Hygiene Zone.
Unauthorised use, copying, or distribution is strictly prohibited.

9. Third-Party Services

We may use third-party partners for payment processing, shipping, analytics, and other functionalities.
Your data may be shared with them as necessary to provide services, in compliance with our Privacy Policy.

10. Limitation of Liability

Hygiene Zone is not responsible for:

  • Indirect, incidental, or consequential damages
  • Loss of data, revenue, or profits
  • Any damages arising from the use or inability to use our products or website

Your use of our products is at your own risk.

11. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms at any time.
Continued use of the website after changes constitutes acceptance of the new terms.