Shipping policy

Shipping Policy – Hygiene Zone

Thank you for shopping with Hygiene Zone.
We aim to deliver your hygiene essentials quickly, safely, and reliably.
Please read our Shipping Policy to understand how orders are processed and delivered.

1. Order Processing Time

  • Orders are processed within 24–48 hours on business days (Monday to Saturday).
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Once your order is packed and shipped, you will receive a confirmation message or email with tracking details.

2. Shipping Time

Our standard delivery timeline is:

  • Metro Cities: 3–6 business days
  • Non-Metro Cities: 4–8 business days
  • Remote Locations: 7–12 business days

Delivery time may vary based on courier availability and your location.

3. Shipping Charges

  • Shipping charges will be displayed at checkout before you complete your order.
  • We may offer free shipping promotions from time to time, which will be mentioned on the website banner or product pages.

4. Tracking Your Order

Once shipped, you will receive:

  • Tracking ID
  • Courier partner name
  • Tracking link

You can check your delivery progress anytime.

5. Delivery Attempts

Our courier partner will make up to 2–3 delivery attempts.
If the delivery fails due to:

  • Wrong address
  • Unreachable contact number
  • Customer not available

The order may be returned to us. Re-shipping may require an additional fee.

6. Incorrect Address / Contact Details

Please ensure the shipping address and phone number provided are accurate.
We are not responsible for orders lost, delayed, or returned due to incorrect or incomplete address details.

7. Damaged or Tampered Packages

If your package appears:

  • Damaged
  • Opened
  • Tampered
  • Leaking or broken

Please take photos/video and contact us within 24 hours of delivery.
We will assist you with verification and replacement if applicable.

8. Shipping Restrictions

We currently ship within India only.
(If you want international shipping later, I can rewrite this section.)

9. Contact Us

For help with tracking, delivery issues, or shipping updates, contact us 

We’re always here to help!